Madness at Halifax PLC

I opened my account at Halifax 35 Years ago. I have never had any unauthorised borrowings. Indeed it could be said that I have been a model customer. You may therefore imagine my surprise when Halifax refused to credit my account with a remittance to it yesterday of the order of £400 advising the remitter that my account had been closed. I knew nothing whatsoever of this development.

So I telephoned Halifax and was told that Halifax had sent me a letter in September but as to what purpose I do not know given that I have never received any such letter. But the Halifax call centre then advised that my account had been closed on 10th November and that I had been sent a cheque for £2,500 for my entire balance along with a covering letter. Neither of these items have been received.

There is no doubt that Halifax have gone bonkers. There is no remedy. I now have to find another bank.

Written by Simon Cawkwell, November 2025